Use These Eight Guiding Principles To Build A Customer-Centric Company

  • Clearly, customer-centric culture requires changing the operating system of the company and includes modifying the habitual behaviour of employees, and how they think about the company and it’s customers.
  • So, what are eight key pillars for building a customer-centric culture —

    Everyone, right from the CEO to the front-line staff to the janitor to the back-office staff, should know what comprises customer service.

  • Whatever values are chosen to embed to build an enterprise known for customer-centricity, it’s important that it inspires the employees and they demonstrate clear bias for action to do what is right for the customers and the company.
  • What’s critical here is that all employees in the company should get rewarded on customer performance irrespective of whether they are doing a customer facing job or doing work in back-office.
  • Establish standards but let employees innovate

    A company keen on building a customer-centric culture needs to embed standards for organizational activities that face the customer as well as those that don’t.

Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time, money and other resources to make it happen. But they don’t get the desired results. One reas…
Continue reading “Use These Eight Guiding Principles To Build A Customer-Centric Company”

After 147 Years, Goldman Sachs Hangs a Shingle on Main Street

  • DealBook | After 147 Years, Goldman Sachs Hangs a Shingle on Main Street
  • Goldman Banker in Document Leak Case Avoids Prison MARCH 22, 2016
  • Mr. Scherr is working closely with the head of technology at Goldman, Marty Chavez, who has been trying to open up the bank to new customers and business strategies.
  • If Goldman wants to be a retail bank for every six-pack Joe, I wish them a lot of luck, because they will need it.”
  • The first big test will come later this year when Goldman starts offering a lending product targeting people who need relatively small personal loans of around $15,000 to $25,000.

Read the full article, click here.


@brianeklein: “Will 1 bitcoin get me in the door?”


The elite Wall Street institution now sees growth opportunities in catering to the everyday people it has avoided through its history.


After 147 Years, Goldman Sachs Hangs a Shingle on Main Street