Bankers must learn to behave or fintech will tear them apart, warns Barclays’ ex-boss

Bankers must learn to behave or #fintech will tear them apart

 #fintech

  • “An important part of the adaptation should be cultural, and should enable the bank to retain the confidence of its customers technology changes the form of customer engagement.”
  • B ritain’s bankers have not convinced the public that they are reformed characters – and if banks do not change their ways, fintech companies will poach their customers, Barclays’ former chairman has warned.
  • When Sir David led Barclays’ board, then-chief executive Antony Jenkins ran a campaign to improve behaviour and the bank’s culture, but acknowledged it may take a decade to restore trust to the industry.
  • “There is a tendency to look back to the culture of banks and banking several decades ago through rose-tinted spectacles,” he said.
  • T hat long time lag leaves banks open to challenges from new rivals, said Sir David, arguing that “the scale of change in prospect is massive even over the relatively short-term”.

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@cgledhill: “Bankers must learn to behave or #fintech will tear them apart

#fintech”


Britain’s bankers have not yet convinced the public that they are reformed characters – and if banks do not change their ways, fintech companies will poach their customers, Barclays’ former chairman has warned.


Bankers must learn to behave or fintech will tear them apart, warns Barclays’ ex-boss